Hopeless Frustration

I feel like I am banging my head against the wall. I called last night at around 7 to find out about Rachel: I got "she's in surgery now". This morning she's in ICU, well they won't do anything there without the "password" which I have no clue because no one has called me to tell me anything! So I ask if there is any family members there she tranfers me somewhere that subsiquently transfers me back to patient information where I started out. Who trys to transfer me back to ICU which wouldn't help cuz I don't have the password. grrrrrrrr! Oh and I forgot the trash pickup here is mondays and THURSDAYS so I missed it today.